FOR A FULL LIST OF TERMS AND CONDITIONS PLEASE EMAIL US AT INFO@AESTECH.CO.UK

  1. SALES POLICY
  2. CANCELLATION POLICY
  3. REFUND POLICY
  4. COMPLAINTS POLICY
  5. THIRD PARTY SUPPLIERS & TRADE POLICY
  6. DATA PROTECTION
  7. COPYRIGHT PROTECTION

3. RETURNS AND REFUND POLICY

Given the nature of our downloadable digital items, services and our ‘made to order’ merchandise, we do not generally offer a refund or credit on a purchase, unless required under UK Consumer Law. In those circumstances, our refund policy remains as follows

MACHINES & PRODUCTS:

  1. All retail items should be returned unused with seals in tact, within 7-days of delivery
    1. The machine or item should be complete with all accompanying parts contained within
    2. The item being returned should be returned in the condition in which it arrived
    3. Products or machines returned with broken seals or damaged parts will not be accepted
  2. The buyer will receive a full refund within 14-days of the item being returned
    1. Refunds will be credited back to the bank account, credit or debit card in which they were purchased
    2. please allow up to 28-days for funds to clear into your account
    3. Refunds may be in-full or partial, depending upon the reason for return
  3. The buyer (Customer) agrees to cover all postage charges for returns
  4. Training courses are non-refundable.
    1. Training dates may be changed providing a period notice of 14-days is given in writing via email.
    2.  The customer takes full responsibility to pass all training courses within the agreed time-frame and it is completely at Aestech’s discretion, if they agree to allow for an additional resits of failed courses/exams. Usually this amounts to sever health conditions and/or sickness, loss or bereavement with a close family relative or friend and any other circumstances which Aestech deem to be above and beyond the conditions in which the customers is liable.
    3. Aestech reserve the right to amend, change location or cancel training dates within a reasonable 7-day notice period. All courses cancelled by Aestech will be rescheduled or refunded

FOR FULL TERMS AND CONDITIONS PLEASE EMAIL US INFO@AESTECH.CO.UK